Heterogeneity in the quality–satisfaction–loyalty framework

Heterogeneity in the quality–satisfaction–loyalty framework

Human, Gert, Naudé, Peter
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Volume:
43
Language:
english
Journal:
Industrial Marketing Management
DOI:
10.1016/j.indmarman.2014.05.006
Date:
September, 2014
File:
PDF, 431 KB
english, 2014
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