The impact of customers' perception of varying degrees of...

Managing Service Quality 2008 / 07 Vol. 18; Iss. 4

The impact of customers' perception of varying degrees of customer service on commitment and perceived relative attractiveness

Andreassen, Tor W., Olsen, Line L.
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Volume:
18
Language:
english
Journal:
Managing Service Quality: An International Journal
DOI:
10.1108/09604520810885581
Date:
July, 2008
File:
PDF, 162 KB
english, 2008
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