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Volume 18; Issue 4
Main
Managing Service Quality
Volume 18; Issue 4
Managing Service Quality
Volume 18; Issue 4
1
Innovation of product‐related services
Gebauer, Heiko
,
Krempl, Regine
,
Fleisch, Elgar
,
Friedli, Thomas
Journal:
Managing Service Quality
Year:
2008
Language:
english
File:
PDF, 110 KB
Your tags:
english, 2008
2
Web site satisfaction and purchase intentions
Ranaweera, Chatura
,
Bansal, Harvir
,
McDougall, Gordon
Journal:
Managing Service Quality
Year:
2008
Language:
english
File:
PDF, 204 KB
Your tags:
english, 2008
3
The impact of customers' perception of varying degrees of customer service on commitment and perceived relative attractiveness
Andreassen, Tor W.
,
Olsen, Line L.
Journal:
Managing Service Quality
Year:
2008
Language:
english
File:
PDF, 162 KB
Your tags:
english, 2008
4
Understanding core and peripheral service quality in customer repurchase of the performing arts
Hume, Margee
Journal:
Managing Service Quality
Year:
2008
Language:
english
File:
PDF, 142 KB
Your tags:
english, 2008
5
Antecedents and effects of emotional satisfaction on employee‐perceived service quality
Slåtten, Terje
Journal:
Managing Service Quality
Year:
2008
Language:
english
File:
PDF, 226 KB
Your tags:
english, 2008
6
Customer satisfaction and service quality measurement in Indian call centres
Jaiswal, Anand Kumar
Journal:
Managing Service Quality
Year:
2008
Language:
english
File:
PDF, 196 KB
Your tags:
english, 2008
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