Age matters: How developmental stages of adulthood affect...

Journal of Retailing and Consumer Services 2013 / 3 Vol. 20; Iss. 2

Age matters: How developmental stages of adulthood affect customer reaction to complaint handling efforts

Roschk, Holger, Müller, Jana, Gelbrich, Katja
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Volume:
20
Language:
english
Journal:
Journal of Retailing and Consumer Services
DOI:
10.1016/j.jretconser.2012.11.002
Date:
March, 2013
File:
PDF, 413 KB
english, 2013
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