Organizational Responses to Customer Complaints: What Works...

Journal of Service Research 2003 / 2 Vol. 5; Iss. 3

Organizational Responses to Customer Complaints: What Works and What Doesn’t

Davidow, Moshe
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Volume:
5
Language:
english
Journal:
Journal of Service Research
DOI:
10.1177/1094670502238917
Date:
February, 2003
File:
PDF, 216 KB
english, 2003
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