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Volume 5; Issue 3
Main
Journal of Service Research
Volume 5; Issue 3
Journal of Service Research
Volume 5; Issue 3
1
Strategies for Integrating Capacity With Demand in Service Networks
Pullman, Madeleine E.
,
Thompson, Gary
Journal:
Journal of Service Research
Year:
2003
Language:
english
File:
PDF, 163 KB
Your tags:
english, 2003
2
Application of Fairness Theory to Service Failures and Service Recovery
Mccoll-Kennedy, Janet R.
,
Sparks, Beverley A.
Journal:
Journal of Service Research
Year:
2003
Language:
english
File:
PDF, 167 KB
Your tags:
english, 2003
3
Organizational Responses to Customer Complaints: What Works and What Doesn’t
Davidow, Moshe
Journal:
Journal of Service Research
Year:
2003
Language:
english
File:
PDF, 216 KB
Your tags:
english, 2003
4
Intentions to Use Self-Service Technologies: A Confluence of Multiple Attitudes
Curran, James M.
,
Meuter, Matthew L.
,
Surprenant, Carol F.
Journal:
Journal of Service Research
Year:
2003
Language:
english
File:
PDF, 136 KB
Your tags:
english, 2003
5
What Is the True Value of a Lost Customer?
Hogan, John E.
,
Lemon, Katherine N.
,
Libai, Barak
Journal:
Journal of Service Research
Year:
2003
Language:
english
File:
PDF, 133 KB
Your tags:
english, 2003
6
Service Equity, Satisfaction, and Loyalty: From Transaction-Specific to Cumulative Evaluations
Olsen, Line Lervik
,
Johnson, Michael D.
Journal:
Journal of Service Research
Year:
2003
Language:
english
File:
PDF, 152 KB
Your tags:
english, 2003
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