Volume 5; Issue 3

Journal of Service Research

Volume 5; Issue 3

1

Strategies for Integrating Capacity With Demand in Service Networks

Pullman, Madeleine E., Thompson, Gary

Journal:

Journal of Service Research

Year:

2003

Language:

english

File:

PDF, 163 KB

english, 2003

2

Application of Fairness Theory to Service Failures and Service Recovery

Mccoll-Kennedy, Janet R., Sparks, Beverley A.

Journal:

Journal of Service Research

Year:

2003

Language:

english

File:

PDF, 167 KB

english, 2003

3

Organizational Responses to Customer Complaints: What Works and What Doesn’t

Journal:

Journal of Service Research

Year:

2003

Language:

english

File:

PDF, 216 KB

english, 2003

4

Intentions to Use Self-Service Technologies: A Confluence of Multiple Attitudes

Curran, James M., Meuter, Matthew L., Surprenant, Carol F.

Journal:

Journal of Service Research

Year:

2003

Language:

english

File:

PDF, 136 KB

english, 2003

5

What Is the True Value of a Lost Customer?

Hogan, John E., Lemon, Katherine N., Libai, Barak

Journal:

Journal of Service Research

Year:

2003

Language:

english

File:

PDF, 133 KB

english, 2003

6

Service Equity, Satisfaction, and Loyalty: From Transaction-Specific to Cumulative Evaluations

Olsen, Line Lervik, Johnson, Michael D.

Journal:

Journal of Service Research

Year:

2003

Language:

english

File:

PDF, 152 KB

english, 2003