INTSERVQUAL – an internal adaptation of the GAP model in a...

INTSERVQUAL – an internal adaptation of the GAP model in a large service organisation

Frost, Frederick A., Kumar, Mukesh
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Volume:
14
Language:
english
Journal:
Journal of Services Marketing
DOI:
10.1108/08876040010340991
Date:
September, 2000
File:
PDF, 418 KB
english, 2000
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