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Volume 14; Issue 5
Main
Journal of Services Marketing
Volume 14; Issue 5
Journal of Services Marketing
Volume 14; Issue 5
1
Customer satisfaction with services: putting perceived value into the equation
McDougall, Gordon H.G.
,
Levesque, Terrence
Journal:
Journal of Services Marketing
Year:
2000
Language:
english
File:
PDF, 194 KB
Your tags:
english, 2000
2
INTSERVQUAL – an internal adaptation of the GAP model in a large service organisation
Frost, Frederick A.
,
Kumar, Mukesh
Journal:
Journal of Services Marketing
Year:
2000
Language:
english
File:
PDF, 418 KB
Your tags:
english, 2000
3
The role of nonverbal communication in service encounters
Sundaram, D.S.
,
Webster, Cynthia
Journal:
Journal of Services Marketing
Year:
2000
Language:
english
File:
PDF, 312 KB
Your tags:
english, 2000
4
An exploratory study of a multi‐expectation framework for services
Walker, Jim
,
Baker, Julie
Journal:
Journal of Services Marketing
Year:
2000
Language:
english
File:
PDF, 274 KB
Your tags:
english, 2000
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