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The preparedness of critical success factors of IT service management and its effect on performance
Wu, Ming-Shian, Huang, Sun-Jen, Chen, Li-WeiVolume:
31
Language:
english
Journal:
The Service Industries Journal
DOI:
10.1080/02642060903437014
Date:
June, 2011
File:
PDF, 160 KB
english, 2011