Chronicles of 'customer experience': the downfall of...

Chronicles of 'customer experience': the downfall of Lewis's foretold

Patterson, Anthony, Hodgson, Julia, Shi, Jiwei
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Volume:
24
Language:
english
Journal:
Journal of Marketing Management
DOI:
10.1362/026725708x273902
Date:
February, 2008
File:
PDF, 210 KB
english, 2008
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