Negative emotions and their effect on customer complaint...

Journal of Service Management 2011 / 03 Vol. 22; Iss. 1

Negative emotions and their effect on customer complaint behaviour

Tronvoll, Bård
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Volume:
22
Language:
english
Journal:
Journal of Service Management
DOI:
10.1108/09564231111106947
Date:
March, 2011
File:
PDF, 367 KB
english, 2011
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