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Volume 22; Issue 1
Main
Journal of Service Management
Volume 22; Issue 1
Journal of Service Management
Volume 22; Issue 1
1
I want to believe they really care
Gruber, Thorsten
Journal:
Journal of Service Management
Year:
2011
Language:
english
File:
PDF, 139 KB
Your tags:
english, 2011
2
Does satisfaction matter more if a multichannel customer is also a multicompany customer?
Larivière, Bart
,
Aksoy, Lerzan
,
Cooil, Bruce
,
Keiningham, Timothy L.
Journal:
Journal of Service Management
Year:
2011
Language:
english
File:
PDF, 144 KB
Your tags:
english, 2011
3
Service as business logic: implications for value creation and marketing
Grönroos, Christian
,
Ravald, Annika
Journal:
Journal of Service Management
Year:
2011
Language:
english
File:
PDF, 103 KB
Your tags:
english, 2011
4
Negative emotions and their effect on customer complaint behaviour
Tronvoll, Bård
Journal:
Journal of Service Management
Year:
2011
Language:
english
File:
PDF, 367 KB
Your tags:
english, 2011
5
Towards a service‐dominant professional identity
Åkesson, Maria
,
Skålén, Per
Journal:
Journal of Service Management
Year:
2011
Language:
english
File:
PDF, 192 KB
Your tags:
english, 2011
6
Customer orientation and future market focus in NSD
Hillebrand, Bas
,
Kemp, Ron G.M.
,
Nijssen, Edwin J.
Journal:
Journal of Service Management
Year:
2011
Language:
english
File:
PDF, 231 KB
Your tags:
english, 2011
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