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Perceived customer contact centre quality: conceptual foundation and scale development
van Dun, Zanna, Bloemer, Josée, Henseler, JörgVolume:
31
Language:
english
Journal:
The Service Industries Journal
DOI:
10.1080/02642060903437584
Date:
June, 2011
File:
PDF, 129 KB
english, 2011