The relationship between management's perception of total...

Total Quality Management 2002 / 01 Vol. 13; Iss. 1

The relationship between management's perception of total quality service and customer perceptions of service quality

Sureshchandar, G. S., Rajendran, Chandrasekharan, Anantharaman, R. N.
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Volume:
13
Language:
english
Journal:
Total Quality Management
DOI:
10.1080/09544120120098573
Date:
January, 2002
File:
PDF, 234 KB
english, 2002
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