Waiting time influence on the satisfaction‐loyalty...

Managing Service Quality 2007 / 03 Vol. 17; Iss. 2

Waiting time influence on the satisfaction‐loyalty relationship in services

Bielen, Frédéric, Demoulin, Nathalie
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Volume:
17
Language:
english
Journal:
Managing Service Quality: An International Journal
DOI:
10.1108/09604520710735182
Date:
March, 2007
File:
PDF, 340 KB
english, 2007
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