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Volume 17; Issue 2
Main
Managing Service Quality
Volume 17; Issue 2
Managing Service Quality
Volume 17; Issue 2
1
Effects of service quality dimensions on behavioural purchase intentions
Sánchez Pérez, Manuel
,
Carlos Gázquez Abad, Juan
,
María Marín Carrillo, Gema
,
Sánchez Fernández, Raquel
Journal:
Managing Service Quality
Year:
2007
Language:
english
File:
PDF, 180 KB
Your tags:
english, 2007
2
The current state of six sigma application in services
Chakrabarty, Ayon
,
Chuan Tan, Kay
Journal:
Managing Service Quality
Year:
2007
Language:
english
File:
PDF, 265 KB
Your tags:
english, 2007
3
Applying the TOC five‐step focusing process in the service sector
Reid, Richard A.
Journal:
Managing Service Quality
Year:
2007
Language:
english
File:
PDF, 530 KB
Your tags:
english, 2007
4
Waiting time influence on the satisfaction‐loyalty relationship in services
Bielen, Frédéric
,
Demoulin, Nathalie
Journal:
Managing Service Quality
Year:
2007
Language:
english
File:
PDF, 340 KB
Your tags:
english, 2007
5
Customer satisfaction with waits in multi‐stage services
Hensley, Rhonda L.
,
Sulek, Joanne
Journal:
Managing Service Quality
Year:
2007
Language:
english
File:
PDF, 292 KB
Your tags:
english, 2007
6
Observation of listening behaviors in retail service encounters
McKechnie, Donelda S.
,
Grant, Jim
,
Bagaria, Vishal
Journal:
Managing Service Quality
Year:
2007
Language:
english
File:
PDF, 104 KB
Your tags:
english, 2007
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