A narrative review and meta-analysis of service interaction...

Journal of Services Marketing 2015 / 02 Vol. 29; Iss. 1

A narrative review and meta-analysis of service interaction quality: new research directions and implications

Ranjan, Kumar Rakesh, Sugathan, Praveen, Rossmann, Alexander
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Volume:
29
Language:
english
Journal:
Journal of Services Marketing
DOI:
10.1108/JSM-01-2014-0029
Date:
February, 2015
File:
PDF, 375 KB
english, 2015
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