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Volume 29; Issue 1
Main
Journal of Services Marketing
Volume 29; Issue 1
Journal of Services Marketing
Volume 29; Issue 1
1
Corporate social responsibility and customer loyalty: exploring the role of identification, satisfaction and type of company
Pérez, Andrea
,
Rodríguez del Bosque, Ignacio
Journal:
Journal of Services Marketing
Year:
2015
Language:
english
File:
PDF, 628 KB
Your tags:
english, 2015
2
Antecedents of the client’s trust in low- versus high-consequence decisions
Terres, Mellina da Silva
,
dos Santos, Cristiane Pizzutti
,
Basso, Kenny
Journal:
Journal of Services Marketing
Year:
2015
Language:
english
File:
PDF, 795 KB
Your tags:
english, 2015
3
Exploring the relationship between service orientation, employee engagement and perceived leadership style: a study of managers in the private service sector organizations in India
Popli, Sapna
,
Rizvi, Irfan A
Journal:
Journal of Services Marketing
Year:
2015
Language:
english
File:
PDF, 264 KB
Your tags:
english, 2015
4
A narrative review and meta-analysis of service interaction quality: new research directions and implications
Ranjan, Kumar Rakesh
,
Sugathan, Praveen
,
Rossmann, Alexander
Journal:
Journal of Services Marketing
Year:
2015
Language:
english
File:
PDF, 375 KB
Your tags:
english, 2015
5
Customer response to employee emotional labor: the structural relationship between emotional labor, job satisfaction, and customer satisfaction
Hur, Won-Moo
,
Moon, Tae-Won
,
Jung, Yeon Sung
Journal:
Journal of Services Marketing
Year:
2015
Language:
english
File:
PDF, 300 KB
Your tags:
english, 2015
6
The role of external customer mind-set among service employees
Iyer, Rajesh
,
Johlke, Mark C
Journal:
Journal of Services Marketing
Year:
2015
Language:
english
File:
PDF, 301 KB
Your tags:
english, 2015
7
The role of listening in e-contact center customer relationship management
Park, JungKun
,
Chung, Te-Lin (Doreen)
,
Gunn, Frances
,
Rutherford, Brian
Journal:
Journal of Services Marketing
Year:
2015
Language:
english
File:
PDF, 295 KB
Your tags:
english, 2015
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