Abusive supervision and frontline employees' service...

Service Industries Journal 2012 / 04 Vol. 32; Iss. 5

Abusive supervision and frontline employees' service performance

Jian, Zhaoquan, Kwan, Ho Kwong, Qiu, Qian, Liu, Zhi Qiang, Yim, Frederick Hong-kit
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Volume:
32
Language:
english
Journal:
The Service Industries Journal
DOI:
10.1080/02642069.2011.614338
Date:
April, 2012
File:
PDF, 170 KB
english, 2012
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