The importance and formalization of service quality dimensions: a comparison of Chile and the USA
Guesalaga, Rodrigo, Pitta, DennisVolume:
31
Language:
english
Journal:
Journal of Consumer Marketing
DOI:
10.1108/JCM-08-2013-0660
Date:
May, 2014
File:
PDF, 161 KB
english, 2014