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Accentuate the positive: how identity affects customer satisfaction
Ghosh Chowdhury, Tilottama, Kaushik Desai, Kalpesh, Bolton, LisaVolume:
31
Language:
english
Journal:
Journal of Consumer Marketing
DOI:
10.1108/JCM-03-2014-0915
Date:
August, 2014
File:
PDF, 277 KB
english, 2014