Organizational adoption of new service development tools

Managing Service Quality 2012 / 05 Vol. 22; Iss. 3

Organizational adoption of new service development tools

Jin, Dayu, Chai, Kah‐Hin, Tan, Kay‐Chuan
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Volume:
22
Language:
english
Journal:
Managing Service Quality: An International Journal
DOI:
10.1108/09604521211230978
Date:
May, 2012
File:
PDF, 280 KB
english, 2012
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