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Innovation in services: present findings, and future pathways
Baron, Steve, Droege, Henning, Hildebrand, Dagmar, Heras Forcada, Miguel A.Volume:
20
Language:
english
Journal:
Journal of Service Management
DOI:
10.1108/09564230910952744
Date:
April, 2009
File:
PDF, 273 KB
english, 2009