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Perceptions are relative
Keiningham, Timothy Lee, Cooil, Bruce, Malthouse, Edward C, Buoye, Alexander, Aksoy, Lerzan, De Keyser, Arne, Lariviere, BartVolume:
26
Language:
english
Journal:
Journal of Service Management
DOI:
10.1108/JOSM-12-2013-0345
Date:
March, 2015
File:
PDF, 912 KB
english, 2015