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Volume 26; Issue 1
Main
Journal of Service Management
Volume 26; Issue 1
Journal of Service Management
Volume 26; Issue 1
1
Patient value co-creation in online health communities
Zhao, Jing
,
Wang, Tao
,
Fan, Xiucheng
Journal:
Journal of Service Management
Year:
2015
Language:
english
File:
PDF, 705 KB
Your tags:
english, 2015
2
Adoption of technology-based services: the role of customers’ willingness to co-create
Heidenreich, Sven
,
Handrich, Matthias
Journal:
Journal of Service Management
Year:
2015
Language:
english
File:
PDF, 804 KB
Your tags:
english, 2015
3
Switching experience, customer satisfaction, and switching costs in the ICT industry
Matzler, Kurt
,
Strobl, Andreas
,
Thurner, Norbert
,
Füller, Johann
Journal:
Journal of Service Management
Year:
2015
Language:
english
File:
PDF, 648 KB
Your tags:
english, 2015
4
Perceptions are relative
Keiningham, Timothy Lee
,
Cooil, Bruce
,
Malthouse, Edward C
,
Buoye, Alexander
,
Aksoy, Lerzan
,
De Keyser, Arne
,
Lariviere, Bart
Journal:
Journal of Service Management
Year:
2015
Language:
english
File:
PDF, 912 KB
Your tags:
english, 2015
5
Resource configurations for services success in manufacturing companies
Raddats, Chris
,
Burton, Jamie
,
Ashman, Rachel
Journal:
Journal of Service Management
Year:
2015
Language:
english
File:
PDF, 340 KB
Your tags:
english, 2015
6
Learning from socially driven service innovation in emerging economies
Reynoso, Javier
,
Kandampully, Jay
,
Fan, Xiucheng
,
Paulose, Hanna
Journal:
Journal of Service Management
Year:
2015
Language:
english
File:
PDF, 585 KB
Your tags:
english, 2015
7
Service role and outcome as moderators in intercultural service encounters
Sharma, Piyush
,
Tam, Jackie L.M.
,
Kim, Namwoon
Journal:
Journal of Service Management
Year:
2015
Language:
english
File:
PDF, 275 KB
Your tags:
english, 2015
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