Volume 26; Issue 1

Journal of Service Management

Volume 26; Issue 1

1

Patient value co-creation in online health communities

Zhao, Jing, Wang, Tao, Fan, Xiucheng

Journal:

Journal of Service Management

Year:

2015

Language:

english

File:

PDF, 705 KB

english, 2015

2

Adoption of technology-based services: the role of customers’ willingness to co-create

Heidenreich, Sven, Handrich, Matthias

Journal:

Journal of Service Management

Year:

2015

Language:

english

File:

PDF, 804 KB

english, 2015

3

Switching experience, customer satisfaction, and switching costs in the ICT industry

Matzler, Kurt, Strobl, Andreas, Thurner, Norbert, Füller, Johann

Journal:

Journal of Service Management

Year:

2015

Language:

english

File:

PDF, 648 KB

english, 2015

4

Perceptions are relative

Keiningham, Timothy Lee, Cooil, Bruce, Malthouse, Edward C, Buoye, Alexander, Aksoy, Lerzan, De Keyser, Arne, Lariviere, Bart

Journal:

Journal of Service Management

Year:

2015

Language:

english

File:

PDF, 912 KB

english, 2015

5

Resource configurations for services success in manufacturing companies

Raddats, Chris, Burton, Jamie, Ashman, Rachel

Journal:

Journal of Service Management

Year:

2015

Language:

english

File:

PDF, 340 KB

english, 2015

6

Learning from socially driven service innovation in emerging economies

Reynoso, Javier, Kandampully, Jay, Fan, Xiucheng, Paulose, Hanna

Journal:

Journal of Service Management

Year:

2015

Language:

english

File:

PDF, 585 KB

english, 2015

7

Service role and outcome as moderators in intercultural service encounters

Sharma, Piyush, Tam, Jackie L.M., Kim, Namwoon

Journal:

Journal of Service Management

Year:

2015

Language:

english

File:

PDF, 275 KB

english, 2015