Service Encounters as a Sequence of Events: The Importance...

Journal of Service Research 2004 / 08 Vol. 7; Iss. 1

Service Encounters as a Sequence of Events: The Importance of Peak Experiences

Verhoef, Peter C., Antonides, Gerrit, de Hoog, Arnoud N.
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Volume:
7
Language:
english
Journal:
Journal of Service Research
DOI:
10.1177/1094670504266137
Date:
August, 2004
File:
PDF, 118 KB
english, 2004
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