An extended service recovery model: the moderating impact...

An extended service recovery model: the moderating impact of temporal sequence of events

Prasongsukarn, Kriengsin, Patterson, Paul G.
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Volume:
26
Language:
english
Journal:
Journal of Services Marketing
DOI:
10.1108/08876041211266477
Date:
October, 2012
File:
PDF, 293 KB
english, 2012
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