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Volume 26; Issue 7
Main
Journal of Services Marketing
Volume 26; Issue 7
Journal of Services Marketing
Volume 26; Issue 7
1
Service receivers' negative emotions in airline and hospital service settings
Petzer, Daniel J.
,
De Meyer, Christine F.
,
Svari, Sander
,
Svensson, Göran
Journal:
Journal of Services Marketing
Year:
2012
Language:
english
File:
PDF, 120 KB
Your tags:
english, 2012
2
Problematic customers and turnover intentions of customer service employees
Poddar, Amit
,
Madupalli, Ramana
Journal:
Journal of Services Marketing
Year:
2012
Language:
english
File:
PDF, 132 KB
Your tags:
english, 2012
3
The role of emotions in online consumer behavior: a comparison of search, experience, and credence services
Mazaheri, Ebrahim
,
Richard, Marie‐Odile
,
Laroche, Michel
Journal:
Journal of Services Marketing
Year:
2012
Language:
english
File:
PDF, 396 KB
Your tags:
english, 2012
4
An extended service recovery model: the moderating impact of temporal sequence of events
Prasongsukarn, Kriengsin
,
Patterson, Paul G.
Journal:
Journal of Services Marketing
Year:
2012
Language:
english
File:
PDF, 293 KB
Your tags:
english, 2012
5
Intercultural service encounters (ICSE): an extended framework and empirical validation
Sharma, Piyush
,
Tam, Jackie L.M.
,
Kim, Namwoon
Journal:
Journal of Services Marketing
Year:
2012
Language:
english
File:
PDF, 242 KB
Your tags:
english, 2012
6
Performance effects of involving lead users and close customers in new service development
Carbonell, Pilar
,
Rodriguez‐Escudero, Ana I.
,
Pujari, Devashish
Journal:
Journal of Services Marketing
Year:
2012
Language:
english
File:
PDF, 302 KB
Your tags:
english, 2012
7
Evaluating digital piracy intentions on behaviors
Taylor, Steven A.
Journal:
Journal of Services Marketing
Year:
2012
Language:
english
File:
PDF, 275 KB
Your tags:
english, 2012
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