Customer expectations of remote maintenance services in the...

Journal of Service Management 2014 / 10 Vol. 25; Iss. 5

Customer expectations of remote maintenance services in the medical equipment industry

Andy Neely, Professor, Irene C.L. Ng, Professor, Rajkumar Roy, Professor, Paluch, Stefanie
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Volume:
25
Language:
english
Journal:
Journal of Service Management
DOI:
10.1108/josm-07-2013-0195
Date:
October, 2014
File:
PDF, 482 KB
english, 2014
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