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Volume 25; Issue 5
Main
Journal of Service Management
Volume 25; Issue 5
Journal of Service Management
Volume 25; Issue 5
1
Customer experience from a self-service system perspective
Andy Neely, Professor
,
Irene C.L. Ng, Professor
,
Rajkumar Roy, Professor
,
Åkesson, Maria
,
Edvardsson, Bo
,
Tronvoll, Bård
Journal:
Journal of Service Management
Year:
2014
Language:
english
File:
PDF, 606 KB
Your tags:
english, 2014
2
Organizing complex engineering operations throughout the lifecycle
Andy Neely, Professor
,
Irene C.L. Ng, Professor
,
Rajkumar Roy, Professor
,
Zhang, Yufeng
,
Zhang, Lihong
Journal:
Journal of Service Management
Year:
2014
Language:
english
File:
PDF, 415 KB
Your tags:
english, 2014
3
Customer expectations of remote maintenance services in the medical equipment industry
Andy Neely, Professor
,
Irene C.L. Ng, Professor
,
Rajkumar Roy, Professor
,
Paluch, Stefanie
Journal:
Journal of Service Management
Year:
2014
Language:
english
File:
PDF, 482 KB
Your tags:
english, 2014
4
Strategic customer service orientation, lean manufacturing practices and performance outcomes
Andy Neely, Professor
,
Irene C.L. Ng, Professor
,
Rajkumar Roy, Professor
,
Hong, Paul
,
Ga (Mark) Yang, Ma
,
D. Dobrzykowski, David
Journal:
Journal of Service Management
Year:
2014
Language:
english
File:
PDF, 359 KB
Your tags:
english, 2014
5
Solution business models based on functional modularity – the case of complex capital goods
Andy Neely, Professor
,
Irene C.L. Ng, Professor
,
Rajkumar Roy, Professor
,
Hellström, Magnus
Journal:
Journal of Service Management
Year:
2014
Language:
english
File:
PDF, 1.11 MB
Your tags:
english, 2014
6
Experience psychology – a proposed new subfield of service management
Andy Neely, Professor
,
Irene C.L. Ng, Professor
,
Rajkumar Roy, Professor
,
B. Chase, Richard
,
Dasu, Sriram
Journal:
Journal of Service Management
Year:
2014
Language:
english
File:
PDF, 118 KB
Your tags:
english, 2014
7
An innovative uncertainty management framework to support contracting for product-service availability
Andy Neely, Professor
,
Irene C.L. Ng, Professor
,
Rajkumar Roy, Professor
,
Ahmet Erkoyuncu, John
,
Roy, Rajkumar
,
Shehab, Essam
,
Kutsch, Elmar
Journal:
Journal of Service Management
Year:
2014
Language:
english
File:
PDF, 760 KB
Your tags:
english, 2014
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