Service Equity, Satisfaction, and Loyalty: From...

Journal of Service Research 2003 / 2 Vol. 5; Iss. 3

Service Equity, Satisfaction, and Loyalty: From Transaction-Specific to Cumulative Evaluations

Olsen, Line Lervik, Johnson, Michael D.
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Volume:
5
Language:
english
Journal:
Journal of Service Research
DOI:
10.1177/1094670502238914
Date:
February, 2003
File:
PDF, 152 KB
english, 2003
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