A Framework for Monitoring Customer Satisfaction:: An...

Industrial Marketing Management 1999 Vol. 28; Iss. 3

A Framework for Monitoring Customer Satisfaction:: An Empirical Illustration

Subhash Sharma, Ronald W Niedrich, Greg Dobbins
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Volume:
28
Year:
1999
Language:
english
Pages:
13
DOI:
10.1016/s0019-8501(98)00044-3
File:
PDF, 200 KB
english, 1999
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