Understanding the dynamics behind bank branch service quality in Portugal: pursuing a holistic view using fuzzy cognitive mapping
Ferreira, Fernando A. F., Jalali, Marjan S., Ferreira, João J. M., Stankevičienė, Jelena, Marques, Carla S. E.Volume:
10
Language:
english
Journal:
Service Business
DOI:
10.1007/s11628-015-0278-x
Date:
September, 2016
File:
PDF, 1.09 MB
english, 2016