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Volume 10; Issue 3
Main
Service Business
Volume 10; Issue 3
Service Business
Volume 10; Issue 3
1
Understanding the dynamics behind bank branch service quality in Portugal: pursuing a holistic view using fuzzy cognitive mapping
Ferreira, Fernando A. F.
,
Jalali, Marjan S.
,
Ferreira, João J. M.
,
Stankevičienė, Jelena
,
Marques, Carla S. E.
Journal:
Service Business
Year:
2016
Language:
english
File:
PDF, 1.09 MB
Your tags:
english, 2016
2
Developing new smart services using integrated morphological analysis: integration of the market-pull and technology-push approach
Geum, Youngjung
,
Jeon, Hongseok
,
Lee, Hakyeon
Journal:
Service Business
Year:
2016
Language:
english
File:
PDF, 614 KB
Your tags:
english, 2016
3
Customer participation to co-create value in human transformative services: a study of higher education and health care services
Nguyen Hau, Le
,
Thuy, Pham Ngoc
Journal:
Service Business
Year:
2016
Language:
english
File:
PDF, 580 KB
Your tags:
english, 2016
4
An evaluation scheme for product–service system models: development of evaluation criteria and case studies
Kim, Kwang-Jae
,
Lim, Chie-Hyeon
,
Heo, Jun-Yeon
,
Lee, Dong-Hee
,
Hong, Yoo-Suk
,
Park, Kwangtae
Journal:
Service Business
Year:
2016
Language:
english
File:
PDF, 1.08 MB
Your tags:
english, 2016
5
An integrated framework for competency development: perspectives of risk managers in banks
Koh, Eric H. Y.
,
Avvari, Mohan V.
,
Tan, Kim Hua
Journal:
Service Business
Year:
2016
Language:
english
File:
PDF, 536 KB
Your tags:
english, 2016
6
Effects of demotion in loyalty programs on brand-switching intentions
Hwang, Insuk
,
Kwon, Hyukjin
Journal:
Service Business
Year:
2016
Language:
english
File:
PDF, 486 KB
Your tags:
english, 2016
7
Innovation strategies, innovator types and openness: a study of KIBS firms in Spain
Rodriguez, Mercedes
,
Doloreux, David
,
Shearmur, Richard
Journal:
Service Business
Year:
2016
Language:
english
File:
PDF, 453 KB
Your tags:
english, 2016
8
Customer forgiveness of unsatisfactory service: manifestations and antecedents
Yagil, Dana
,
Luria, Gil
Journal:
Service Business
Year:
2016
Language:
english
File:
PDF, 696 KB
Your tags:
english, 2016
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