Measuring service quality: a systems approach

Journal of Services Marketing 1995 / 12 Vol. 9; Iss. 5

Measuring service quality: a systems approach

Johnson, Rose L., Tsiros, Michael, Lancioni, Richard A.
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Volume:
9
Language:
english
Journal:
Journal of Services Marketing
DOI:
10.1108/08876049510100272
Date:
December, 1995
File:
PDF, 113 KB
english, 1995
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