Volume 9; Issue 5

Journal of Services Marketing

Volume 9; Issue 5

1

(Dis)satisfaction with public services: the case of public transportation

Wallin Andreassen, Tor

Journal:

Journal of Services Marketing

Year:

1995

Language:

english

File:

PDF, 44 KB

english, 1995

2

Waiting time delays and customer satisfaction in supermarkets

Tom, Gail, Lucey, Scott

Journal:

Journal of Services Marketing

Year:

1995

Language:

english

File:

PDF, 34 KB

english, 1995

3

Measuring service quality: a systems approach

Johnson, Rose L., Tsiros, Michael, Lancioni, Richard A.

Journal:

Journal of Services Marketing

Year:

1995

Language:

english

File:

PDF, 113 KB

english, 1995

4

Positioning your service to target key buying influences: the case of referring physicians and hospitals

Javalgi, Rajshekhar G., Benoy Joseph, W., Gombeski, William R.

Journal:

Journal of Services Marketing

Year:

1995

Language:

english

File:

PDF, 143 KB

english, 1995