Product warranties and post‐purchase service: a model of...

Journal of Services Marketing 1993 / 01 Vol. 7; Iss. 1

Product warranties and post‐purchase service: a model of consumer satisfaction with complaint resolution

Halstead, Diane, Dröge, Cornelia, Bixby Cooper, M.
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Volume:
7
Language:
english
Journal:
Journal of Services Marketing
DOI:
10.1108/08876049310026088
Date:
January, 1993
File:
PDF, 352 KB
english, 1993
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