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Volume 7; Issue 1
Main
Journal of Services Marketing
Volume 7; Issue 1
Journal of Services Marketing
Volume 7; Issue 1
1
Building a competitive advantage for service firms: measurement of consumer expectations of service quality
Clow, Kenneth E.
,
Vorhies, Douglas W.
Journal:
Journal of Services Marketing
Year:
1993
Language:
english
File:
PDF, 756 KB
Your tags:
english, 1993
2
Promoting customer contact people: a key difference in service and product advertising
Abernethy, Avery M.
,
Butler, Daniel D.
Journal:
Journal of Services Marketing
Year:
1993
Language:
english
File:
PDF, 410 KB
Your tags:
english, 1993
3
Service quality attributes and choice behaviour
Richard, Michael D.
,
Allaway, Arthur W.
Journal:
Journal of Services Marketing
Year:
1993
Language:
english
File:
PDF, 426 KB
Your tags:
english, 1993
4
Product warranties and post‐purchase service: a model of consumer satisfaction with complaint resolution
Halstead, Diane
,
Dröge, Cornelia
,
Bixby Cooper, M.
Journal:
Journal of Services Marketing
Year:
1993
Language:
english
File:
PDF, 352 KB
Your tags:
english, 1993
5
Commentary: customer service insurance
Klose, Allen J.
Journal:
Journal of Services Marketing
Year:
1993
Language:
english
File:
PDF, 192 KB
Your tags:
english, 1993
6
Marketplace success factors for new financial services
Easingwood, Christopher J.
,
Storey, Christopher D.
Journal:
Journal of Services Marketing
Year:
1993
Language:
english
File:
PDF, 947 KB
Your tags:
english, 1993
7
Marketing business services in Central Europe: the challenge: a report of expert opinion
Lunsford, Dale A.
,
Fussell, Bradley C.
Journal:
Journal of Services Marketing
Year:
1993
Language:
english
File:
PDF, 621 KB
Your tags:
english, 1993
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