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New public management: Evaluating the success of total quality management and change management interventions in public services from the employees' and customers' perspectives
Scharitzer, Dieter, Korunka, ChristianVolume:
11
Language:
english
Journal:
Total Quality Management
DOI:
10.1080/09544120050135489
Date:
September, 2000
File:
PDF, 398 KB
english, 2000