Services: Enhancing Effectiveness || Achieving Service...

The Academy of Management Executive (1993-2005) 2002 / 11 Vol. 16; Iss. 4

Services: Enhancing Effectiveness || Achieving Service Success through Relationships and Enhanced Encounters

Barbara A. Gutek, Markus Groth and Bennett Cherry
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Volume:
16
Language:
english
Journal:
The Academy of Management Executive (1993-2005)
DOI:
10.2307/4165909
Date:
November, 2002
File:
PDF, 2.53 MB
english, 2002
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