Volume 16; Issue 4

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The Academy of Management Executive (1993-2005)
Volume 16; Issue 4

The Academy of Management Executive (1993-2005)

Volume 16; Issue 4

1

Services: Enhancing Effectiveness || Front Matter

Journal:

The Academy of Management Executive (1993-2005)

Year:

2002

Language:

english

File:

PDF, 1.11 MB

english, 2002

2

Services: Enhancing Effectiveness || "A Good Man in a Storm": An Interview with Tom West

Tom West and Lawrence H. Peters

Journal:

The Academy of Management Executive (1993-2005)

Year:

2002

Language:

english

File:

PDF, 1.36 MB

english, 2002

3

Services: Enhancing Effectiveness || Eat or Get Eaten? How Equity Ownership and Diversification Shape CEO Risk-Taking

Journal:

The Academy of Management Executive (1993-2005)

Year:

2002

Language:

english

File:

PDF, 452 KB

english, 2002

4

Services: Enhancing Effectiveness || Volume Information

Journal:

The Academy of Management Executive (1993-2005)

Year:

2002

Language:

english

File:

PDF, 637 KB

english, 2002

5

Services: Enhancing Effectiveness || From the Editor

Journal:

The Academy of Management Executive (1993-2005)

Year:

2002

Language:

english

File:

PDF, 245 KB

english, 2002

6

Services: Enhancing Effectiveness || Country at a Glance

Journal:

The Academy of Management Executive (1993-2005)

Year:

2002

Language:

english

File:

PDF, 171 KB

english, 2002

7

Services: Enhancing Effectiveness || Four Seasons Goes to Paris

Roger Hallowell, David Bowen and Carin-Isabel Knoop

Journal:

The Academy of Management Executive (1993-2005)

Year:

2002

Language:

english

File:

PDF, 3.21 MB

english, 2002

8

Services: Enhancing Effectiveness || Mr. Christian Pierret, Secretary of State for Industry (1997-2002), on French Perspectives on Organizational Leadership and Management

Christian Pierret, Marc Deneire and Michael Segalla

Journal:

The Academy of Management Executive (1993-2005)

Year:

2002

Language:

english

File:

PDF, 1.16 MB

english, 2002

9

Services: Enhancing Effectiveness || Mr. Jean Lavigne, President of Motorola France, on How France Can Attract More Foreign Direct Investment

Jean Lavigne and Michael Segalla

Journal:

The Academy of Management Executive (1993-2005)

Year:

2002

Language:

english

File:

PDF, 1.11 MB

english, 2002

10

Services: Enhancing Effectiveness || [Introduction]

Journal:

The Academy of Management Executive (1993-2005)

Year:

2002

Language:

english

File:

PDF, 239 KB

english, 2002

11

Services: Enhancing Effectiveness || Introduction: Tracy Kidder's "The Soul of a New Machine"

Lawrence H. Peters

Journal:

The Academy of Management Executive (1993-2005)

Year:

2002

Language:

english

File:

PDF, 194 KB

english, 2002

12

Services: Enhancing Effectiveness || Soulful Ramblings: An Interview with Tracy Kidder

Tracy Kidder and Lawrence H. Peters

Journal:

The Academy of Management Executive (1993-2005)

Year:

2002

Language:

english

File:

PDF, 1.41 MB

english, 2002

13

Services: Enhancing Effectiveness || "Soul": A Book for "A Few Dozen Computer Scientists"

Journal:

The Academy of Management Executive (1993-2005)

Year:

2002

Language:

english

File:

PDF, 846 KB

english, 2002

14

Services: Enhancing Effectiveness || Suppose We Took Service Seriously? An Introduction to the Special Issue

David E. Bowen and Roger Hallowell

Journal:

The Academy of Management Executive (1993-2005)

Year:

2002

Language:

english

File:

PDF, 696 KB

english, 2002

15

Services: Enhancing Effectiveness || Driving Service Effectiveness through Employee-Customer Linkages

S. Douglas Pugh, Joerg Dietz, Jack W. Wiley and Scott M. Brooks

Journal:

The Academy of Management Executive (1993-2005)

Year:

2002

Language:

english

File:

PDF, 2.07 MB

english, 2002

16

Services: Enhancing Effectiveness || Who's the Boss? Contending with Competing Expectations from Customers and Management

Kimberly A. Eddleston, Deborah L. Kidder and Barrie E. Litzky

Journal:

The Academy of Management Executive (1993-2005)

Year:

2002

Language:

english

File:

PDF, 2.17 MB

english, 2002

17

Services: Enhancing Effectiveness || Implementing Successful Self-Service Technologies [and Executive Commentary]

Mary Jo Bitner, Amy L. Ostrom, Matthew L. Meuter and J. Anthony Clancy

Journal:

The Academy of Management Executive (1993-2005)

Year:

2002

Language:

english

File:

PDF, 2.53 MB

english, 2002

18

Services: Enhancing Effectiveness || Are Your Customers Good Enough for Your Service Business?

Journal:

The Academy of Management Executive (1993-2005)

Year:

2002

Language:

english

File:

PDF, 2.00 MB

english, 2002

19

Services: Enhancing Effectiveness || Aligning Service Strategy through Super-Measure Management

Ivor Morgan and Jay Rao

Journal:

The Academy of Management Executive (1993-2005)

Year:

2002

Language:

english

File:

PDF, 1.90 MB

english, 2002

20

Services: Enhancing Effectiveness || Best-Practice Complaint Management

Robert Johnston and Sandy Mehra

Journal:

The Academy of Management Executive (1993-2005)

Year:

2002

Language:

english

File:

PDF, 1.84 MB

english, 2002

21

Services: Enhancing Effectiveness || Using Trading Firms to Export: What Can the French Experience Teach Us?

Journal:

The Academy of Management Executive (1993-2005)

Year:

2002

Language:

english

File:

PDF, 441 KB

english, 2002

22

Services: Enhancing Effectiveness || Strong Corporate Cultures and Firm Performance: Are There Tradeoffs?

Journal:

The Academy of Management Executive (1993-2005)

Year:

2002

Language:

english

File:

PDF, 578 KB

english, 2002

23

Services: Enhancing Effectiveness || The French Challenge: Adapting to Globalizationby Philip H. Gordon; Sophie Meunier

Review by: Paul A. L. Evans

Journal:

The Academy of Management Executive (1993-2005)

Year:

2002

Language:

english

File:

PDF, 484 KB

english, 2002

24

Services: Enhancing Effectiveness || The GE Work-Outby Dave Ulrich; Steve Kerr; Ron Ashkenas

Review by: Henry H. Beam

Journal:

The Academy of Management Executive (1993-2005)

Year:

2002

Language:

english

File:

PDF, 684 KB

english, 2002

25

Services: Enhancing Effectiveness || Aligning the Stars: How to Succeed When Professionals Drive Resultsby Jay W. Lorsch; Thomas J. Tierney

Review by: Neal P. Mero

Journal:

The Academy of Management Executive (1993-2005)

Year:

2002

Language:

english

File:

PDF, 468 KB

english, 2002

26

Services: Enhancing Effectiveness || Execution: The Discipline of Getting Things Doneby Larry Bossidy; Ram Charan; Charles Burck

Review by: Jeffrey P. Katz

Journal:

The Academy of Management Executive (1993-2005)

Year:

2002

Language:

english

File:

PDF, 670 KB

english, 2002

27

Services: Enhancing Effectiveness || X-Engineering the Corporation: Reinventing Your Business in the Digital Ageby James Champy

Review by: Sara K. Kearns

Journal:

The Academy of Management Executive (1993-2005)

Year:

2002

Language:

english

File:

PDF, 668 KB

english, 2002

28

Services: Enhancing Effectiveness || Leading Teams: Setting the Stage for Great Performancesby J. Richard Hackman

Review by: Katherine A. Karl

Journal:

The Academy of Management Executive (1993-2005)

Year:

2002

Language:

english

File:

PDF, 485 KB

english, 2002

29

Services: Enhancing Effectiveness || Back Matter

Journal:

The Academy of Management Executive (1993-2005)

Year:

2002

Language:

english

File:

PDF, 1.51 MB

english, 2002

30

Implementing successful self-service technologies.

Bitner, Mary Jo, Ostrom, Amy L., Meuter, Matthew L.

Journal:

The Academy of Management Executive (1993-2005)

Year:

2002

Language:

english

File:

PDF, 6.38 MB

english, 2002

31

Services: Enhancing Effectiveness || Achieving Service Success through Relationships and Enhanced Encounters

Barbara A. Gutek, Markus Groth and Bennett Cherry

Journal:

The Academy of Management Executive (1993-2005)

Year:

2002

Language:

english

File:

PDF, 2.53 MB

english, 2002

32

Services: Enhancing Effectiveness || New York Times Company President and Chief Executive Officer Russell Lewis on "The CEO's Lot Is Not a Happy One..." (With Apologies to Gilbert and Sullivan)

Russell T. Lewis and Jean M. Bartunek

Journal:

The Academy of Management Executive (1993-2005)

Year:

2002

Language:

english

File:

PDF, 1.13 MB

english, 2002

33

Services: Enhancing Effectiveness || Three Key Principles from "Soul"

Journal:

The Academy of Management Executive (1993-2005)

Year:

2002

Language:

english

File:

PDF, 538 KB

english, 2002

34

Four Seasons goes to Paris.

Hallowell, Roger, Bowen, David, Knoop, Carin-Isabel

Journal:

The Academy of Management Executive (1993-2005)

Year:

2002

Language:

english

File:

PDF, 8.67 MB

english, 2002

35

Suppose we took service seriously? An introduction to the special issue.

Bowen, David E., Hallowell, Roger

Journal:

The Academy of Management Executive (1993-2005)

Year:

2002

Language:

english

File:

PDF, 1.67 MB

english, 2002

36

Aligning the Stars: How to Succeed When Professionals Drive Results.

Journal:

The Academy of Management Executive (1993-2005)

Year:

2002

Language:

english

File:

PDF, 1.02 MB

english, 2002