Selecting and promoting service encounter elements in...

Journal of Services Marketing 2002 / 09 Vol. 16; Iss. 5

Selecting and promoting service encounter elements in passenger rail transportation

Tripp, Carolyn, Drea, John T.
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Volume:
16
Language:
english
Journal:
Journal of Services Marketing
DOI:
10.1108/08876040210436902
Date:
September, 2002
File:
PDF, 242 KB
english, 2002
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