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Effect of service provider's communication style on customer satisfaction in professional services setting: the moderating role of criticality and service nature
Webster, Cynthia, Sundaram, D.S.Volume:
23
Language:
english
Journal:
Journal of Services Marketing
DOI:
10.1108/08876040910946369
Date:
April, 2009
File:
PDF, 306 KB
english, 2009