Service responses to emotional states of business customers

Managing Service Quality 2013 / 01 Vol. 23; Iss. 1

Service responses to emotional states of business customers

Wang, Yi‐Chieh, Beise‐Zee, Rian
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Volume:
23
Language:
english
Journal:
Managing Service Quality: An International Journal
DOI:
10.1108/09604521311287650
Date:
January, 2013
File:
PDF, 256 KB
english, 2013
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