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Volume 23; Issue 1
Main
Managing Service Quality
Volume 23; Issue 1
Managing Service Quality
Volume 23; Issue 1
1
Online complaining
Andreassen, Tor W.
,
Streukens, Sandra
Journal:
Managing Service Quality
Year:
2013
Language:
english
File:
PDF, 160 KB
Your tags:
english, 2013
2
Service quality in automated teller machines: an empirical investigation
Narteh, Bedman
Journal:
Managing Service Quality
Year:
2013
Language:
english
File:
PDF, 232 KB
Your tags:
english, 2013
3
Service responses to emotional states of business customers
Wang, Yi‐Chieh
,
Beise‐Zee, Rian
Journal:
Managing Service Quality
Year:
2013
Language:
english
File:
PDF, 256 KB
Your tags:
english, 2013
4
A longitudinal study of the zone of tolerance
Stodnick, Michael
,
Marley, Kathryn A.
Journal:
Managing Service Quality
Year:
2013
Language:
english
File:
PDF, 235 KB
Your tags:
english, 2013
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