The Effects of Service Quality on Customer Satisfaction in...

Asian Journal on Quality 2007 / 04 Vol. 8; Iss. 1

The Effects of Service Quality on Customer Satisfaction in Case of Dissatisfied Customers

Kang, Byung‐Suh, Cho, Chul‐Ho, Baek, Jong‐Deuk
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Volume:
8
Language:
english
Journal:
Asian Journal on Quality
DOI:
10.1108/15982688200700003
Date:
April, 2007
File:
PDF, 299 KB
english, 2007
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