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Volume 8; Issue 1
Main
Asian Journal on Quality
Volume 8; Issue 1
Asian Journal on Quality
Volume 8; Issue 1
1
The Effects of Service Quality on Customer Satisfaction in Case of Dissatisfied Customers
Kang, Byung‐Suh
,
Cho, Chul‐Ho
,
Baek, Jong‐Deuk
Journal:
Asian Journal on Quality
Year:
2007
Language:
english
File:
PDF, 299 KB
Your tags:
english, 2007
2
The Service Recovery Strategies, Customer Satisfaction, Customer Loyalty
Kim, Gye‐Soo
Journal:
Asian Journal on Quality
Year:
2007
Language:
english
File:
PDF, 244 KB
Your tags:
english, 2007
3
The Failure Mode and Effects Analysis Implementation for Laser Marking Process Improvement: A Case Study
Deng, Wei‐Jaw
,
Chiu, Chung‐Ching
,
Tsai, Chih‐Hung
Journal:
Asian Journal on Quality
Year:
2007
Language:
english
File:
PDF, 261 KB
Your tags:
english, 2007
4
Research on Value Creativity of Taiwan’s Small and Medium‐sized Enterprises
Tien, Shiaw‐Wen
,
Chung, Yi‐Chan
,
Tsai, Chih‐Hung
,
Hsieh, Chia‐Hsiang
,
Chen, Hung‐Hsi
Journal:
Asian Journal on Quality
Year:
2007
Language:
english
File:
PDF, 318 KB
Your tags:
english, 2007
5
The Added‐Value Metric ‐ A Complementary Performance Measure for Six Sigma and Lean Production
Setijono, Djoko
,
Dahlgaard, Jens J.
Journal:
Asian Journal on Quality
Year:
2007
Language:
english
File:
PDF, 228 KB
Your tags:
english, 2007
6
Selecting Improvement Projects that Add Value to Customers
Setijono, Djoko
,
Dahlgaard, Jens J.
Journal:
Asian Journal on Quality
Year:
2007
Language:
english
File:
PDF, 221 KB
Your tags:
english, 2007
7
Using Balanced Scorecard to Explore Learning Performance of Enterprise Organization
Chiu, Chung‐Ching
,
Tsai, Chih‐Hung
,
Chung, Yi‐Chan
Journal:
Asian Journal on Quality
Year:
2007
Language:
english
File:
PDF, 278 KB
Your tags:
english, 2007
8
Dynamic COQ Model for Different Quality Levels
Liu, Yumin
Journal:
Asian Journal on Quality
Year:
2007
Language:
english
File:
PDF, 177 KB
Your tags:
english, 2007
9
Crisis of Capitalism and Ethics Management of Enterprise
Lee, Jong‐Woon
,
Ree, Sangbok
Journal:
Asian Journal on Quality
Year:
2007
Language:
english
File:
PDF, 240 KB
Your tags:
english, 2007
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