Service recovery: a naturalistic decision‐making approach

Managing Service Quality 2006 / 11 Vol. 16; Iss. 6

Service recovery: a naturalistic decision‐making approach

Thwaites, Edwin, Williams, Christine
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Volume:
16
Language:
english
Journal:
Managing Service Quality: An International Journal
DOI:
10.1108/09604520610711945
Date:
November, 2006
File:
PDF, 199 KB
english, 2006
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