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Volume 16; Issue 6
Main
Managing Service Quality
Volume 16; Issue 6
Managing Service Quality
Volume 16; Issue 6
1
The impact of customer relationship characteristics on customer switching behavior
Pablo Maicas Lopez, Juan
,
Polo Redondo, Yolanda
,
Sese Olivan, Fco. Javier
Journal:
Managing Service Quality
Year:
2006
Language:
english
File:
PDF, 280 KB
Your tags:
english, 2006
2
Linking a service‐driven market orientation to service quality
Ho Voon, Boo
Journal:
Managing Service Quality
Year:
2006
Language:
english
File:
PDF, 286 KB
Your tags:
english, 2006
3
Introducing employee social identification to customer satisfaction research
Solnet, David
Journal:
Managing Service Quality
Year:
2006
Language:
english
File:
PDF, 272 KB
Your tags:
english, 2006
4
Service expectations of older generation Y customers
Jin Ma, Yoon
,
Niehm, Linda S.
Journal:
Managing Service Quality
Year:
2006
Language:
english
File:
PDF, 283 KB
Your tags:
english, 2006
5
Web site performance measurement: promise and reality
Welling, Ray
,
White, Lesley
Journal:
Managing Service Quality
Year:
2006
Language:
english
File:
PDF, 214 KB
Your tags:
english, 2006
6
Service recovery: a naturalistic decision‐making approach
Thwaites, Edwin
,
Williams, Christine
Journal:
Managing Service Quality
Year:
2006
Language:
english
File:
PDF, 199 KB
Your tags:
english, 2006
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