Service blueprinting and BPMN: a comparison

Managing Service Quality 2012 / 11 Vol. 22; Iss. 6

Service blueprinting and BPMN: a comparison

Gounaris, Spiros, Milton, Simon K., Johnson, Lester W.
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Volume:
22
Language:
english
Journal:
Managing Service Quality: An International Journal
DOI:
10.1108/09604521211287570
Date:
November, 2012
File:
PDF, 439 KB
english, 2012
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